Privacy Policy

Last Updated: [Insert Date]

Haystack Technologies Pty Ltd (ABN 39 676 435 402) trading as Buyers Agents App

1. Introduction

This Privacy Policy explains how Haystack Technologies Pty Ltd t/a Buyers Agents App (“we”, “our”, “us”) collects, uses, discloses, and safeguards your personal information when you use our website, applications, tools, and services (collectively, the “Platform”). We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

Personal Information: name, email address, phone number, postal address, login credentials, and payment details.
Agent Profile Information: professional details, business contact information, profile photos, and service descriptions.
Transactional Information: subscription purchases, billing, and payment records.
Reviews & Content: reviews, ratings, comments, and feedback submitted to the Platform.
Technical Information: IP address, device identifiers, browser type, operating system, and usage statistics via cookies and analytics tools.

3. How We Collect Information

We collect information directly from you when you:

Register for an account;
Submit reviews or feedback;
Claim or manage an Agent profile;
Subscribe to a paid plan;
Communicate with us via email, support, or social media;
Interact with the Platform through cookies, analytics, or other tracking technologies.

4. Use of Information

Provide, maintain, and improve the Platform;
Verify the authenticity of reviews;
Enable Agents to manage their profiles;
Process payments and manage subscriptions;
Send important updates, notifications, and marketing (where you have consented);
Monitor and moderate content for compliance with our Terms & Conditions;
Generate aggregated insights and analytics.

5. Disclosure of Information

We may disclose personal information to:

Our employees, contractors, and service providers (e.g., hosting, payment processors, analytics providers);
Professional advisors (e.g., lawyers, accountants);
Regulators, law enforcement, or government agencies, where required by law;
Other parties, with your consent.

We will never sell your personal information to third parties.

6. Data Ownership

All Platform data — including reviews, ratings, profiles, and analytics — is owned by Haystack Technologies Pty Ltd t/a Buyers Agents App. Users retain access rights to their own data (such as reviews written, profile information uploaded, and account details).

7. International Data Storage & Transfers

Our servers and third-party providers may be located outside of Australia. Where data is transferred overseas, we will take reasonable steps to ensure it is handled in accordance with the APPs.

8. Cookies & Tracking

We use cookies and similar technologies to improve user experience, analyse Platform performance, and deliver personalised content and advertising. You can manage or disable cookies in your browser, though this may limit functionality.

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Access and Correction

You may request access to the personal information we hold about you, or request correction, by contacting us (see Section 13). We will respond within a reasonable time as required under the Privacy Act.

11. Marketing & Communications

We may send you marketing communications about our services if you have opted in. You can opt out at any time by using the unsubscribe link in emails or contacting us directly.

12. Complaints

If you believe we have breached your privacy rights, please contact us. We will investigate and respond in writing. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

13. Contact Us

Privacy Officer
Haystack Technologies Pty Ltd t/a Buyers Agents App
Email: support@buyersagents.app
Address: V2 371 Macarthur Ave, Hamilton, QLD, 4007

14. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be published on the Platform with a revised “Last Updated” date. Your continued use of the Platform constitutes acceptance of the updated Policy.